FAQS

GENERAL

We are the official online store for Parfums de Marly. We guarantee the authenticity of our products. Additionally, we offer free shipping in the EU countries, Switzerland, US, and Canada, and all orders come with two complimentary samples.

The only way we can guarantee you have an authentic Parfums de Marly product is, if the product has been purchased on our official website, in one of our boutiques, or in one of our authorized retailers.

Please find the list of authorized retailers in the store locator of our website.

Please contact our Customer Care team at manager@parfumsdemarlyboutique.com and our customer specialist will assist you with personalized recommendations.

The best place to store your fragrance should be in a dark and cool space with stable temperature. Light and high temperatures should be avoided.

The shelf life begins with the first spray. Once the scent has been introduced to air, allowing for 3 years shelf life if it is stored properly.

There is no “strict” expiration date for perfume unlike cosmetic products, but an optimal date of use. The advice period is 36 months; however, this depends on the storage conditions which should be without light, no humidity, and no warm temperature.

 

PRODUCTS

All our fragrances are made in France.

We are cruelty free. All our products are made in France according to European regulations.

All our products are produced without the use of any animal products.

The list of ingredients is indicated on the packaging of our products and in the product pages on our website. If you have any question, please contact our Customer Care team by email at the following address: manager@parfumsdemarlyboutique.com

The list of ingredients is indicated on the packaging of our products. If you have any question, please contact our Customer Care team by email at the following address: customerservice@pmarly.com.

All Parfums de Marly fragrances are subjected to toxicological and allergy testing and are all produced in compliance with IFRA (International Fragrance Association) regulations. However, for more specific information we recommend contacting our Customer service.

18 rue Marbeuf in Paris was our old address. Our new address is 4 rue de la Paix, Paris.

 

SAMPLES

You can choose one sample with your order.

You could also discover Parfums de Marly in one of our points of sale. Please find your nearest authorized retailer in the store locator of our website.

We only sell a discovery set with our most loved fragrances which is a perfect introduction to the world of Parfums de Marly.

 

DELIVERY

From us.parfums-de-marly.com website, we deliver to US and Canada.

The different methods of payment accepted are PayPal, Visa, Mastercard, and American Express. Payment is made via recognized payment operators, PayPal, and Stripe.

Once your parcel has been shipped, an email is sent to the email address provided with all the tracking information.

Once your parcel has been shipped, an email is sent to the email address provided with all the tracking information.

Once your order has been placed you will receive a confirmation email to let you know we have received your order and payment.

Once your parcel has been shipped you will receive an e-mail with your tracking information.

We offer fee shipping. The approx. delivery timing is between up to 7 days.

 

RETURN

No Refunds/Exchanges: We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at manager@parfumsdemarlyboutique.com

WHEN YOU BUY ONLINE

OUR SERVICES

Receive complimentary samples with your order.

SAMPLES

Receive complimentary samples with your order

Free Delivery on all orders.

FREE DELIVERY

For any orders

Contact our customer service for any queries.

Customer service

Contact us for any questions